How to choose the right unified communications solution for your office

How to Choose the Right Unified Communications Solution For Your Office

Telecommunication has been a part of business for a very long time, not without good reason either. Originally telephones were barely useful in business, only allowing limited connectivity between parties. Setup by an operator, privacy on calls was never assured and as such it was never ideal for important conversations.

Today things have changed. Telephones are more complicated and they offer different layers of security. There are also services known as unified communication services. These are essentially telephone systems that integrate a number of other features. Typically they will be VoIP setups, so you can be assured of security.

The only question at this point is which type of unified communication solution do you think is right for your business? There are many different choices, and they all have different features that you can take advantage of. For instance, if you need video conferencing, it makes sense to choose a package that comes with that capability.

If you need voicemail, you will need to choose a package that comes with a decent voicemail server, but keep in mind that you may need to add a second server or at least increase the space on the original server. Make sure you choose a company that can handle upgrades and knows how to install them on your behalf. Cheaper companies might help with supplying and installation but leave you to manage the rest. If you are able to do this internally, then you should have no issues going down this route; in all other instances you need to be sure about what ongoing unified communications management options you will receive.

You will also need to make sure the company and the solution they offer offers the best handsets, or at least the phones that will give your business the most benefit (without breaking the bank). For instance you will want to make sure you have cordless phones if portability around the office will be important for your networks’ users; though you should be aware that multiple cordless phones can cause issues when used simultaneously in the same vicinity.

Next you have to choose the functions you want the phone to perform. For instance if you want call waiting with a detailed display, you need a phone that is capable of supplying this particular functionality.

A unified phone system can go a long way in a business as you will soon discover. You will be able to serve your customers more efficiently, which could in turn lead to improved services and even sales as a consequence. More sales means more money, and more money will mean you get to stay in business for longer.

You need to choose the right system as quickly as possible, because you can be assured that every other company is working on a better telephone solution for their office. That being said, it’s never too late to find a good unified telephone system, so do your research, ask questions, and find out what you should be using. The future of your business might well hinge on it.

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